Shipping policy

At Granite Shisha Online Store, we offer the following delivery options. IN-STORE PICKUP Free in-store pickup is available at 85 Bluegum Street, Midrand. You will receive a notification when your order is ready for collection. Valid ID may be required for age verification on tobacco products. DOMESTIC SHIPPING (SOUTH AFRICA) • Standard Shipping: R100 — estimated 3–5 business days • Express Shipping: R250 — estimated 1–2 business days • Free Shipping: Available on qualifying orders INTERNATIONAL SHIPPING We ship to select international destinations at a flat rate of R510. Estimated delivery: 7–14 business days depending on destination. IMPORTANT NOTICE Shisha tobacco and vaping products may be subject to import restrictions in certain countries. It is the customer's responsibility to ensure compliance with local laws and customs regulations. We are not liable for orders seized or delayed by customs. CONTACT US Email: sthembiso@granitelounge.co.za | Phone: 060 831 1801